How we protect your personal data.

Mode Global Logistics provides freight forwarding and logistics services. For the purposes of UK data protection law, we act as the data controller for personal information collected through this website and related enquiries.

If you have questions about this policy or how we handle personal data, contact us at sales@modeglobal.uk.

We may collect information you choose to provide, including your name, company, email address, telephone number, shipment details, enquiry content, and any documents or messages you send to us.

We may also collect limited technical information when you use the website, such as IP address, browser type, device information, pages visited, referring pages, and the time and date of your visit.

We use personal data to respond to enquiries, prepare quotes, manage customer relationships, provide logistics services, maintain records, improve our website, protect our systems, and meet legal or regulatory obligations.

We do not sell personal data. We only use it where we have a lawful basis under UK GDPR, including consent, contract, legitimate interests, and legal obligation.

We may share personal data with service providers, carriers, customs agents, insurers, professional advisers, IT providers, and public authorities where needed to deliver services or comply with law.

Where third parties process data on our behalf, we expect them to protect it and use it only for agreed purposes.

Because logistics services can involve international movement of goods, personal data may be shared outside the UK where necessary. When we transfer data internationally, we take steps designed to ensure appropriate protection in line with UK GDPR requirements.

We keep personal data only for as long as necessary for the purpose it was collected, including to provide services, resolve enquiries, maintain business records, and comply with legal, accounting, tax, or regulatory requirements.

Under UK GDPR, you may have the right to access, correct, erase, restrict, object to processing, request portability of your personal data, or withdraw consent where processing is based on consent.

You also have the right to complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how your personal data has been handled.

Our website may use cookies or similar technologies to support core functionality, understand website use, and improve performance. You can usually manage cookies through your browser settings.

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or website functionality. The latest version will be published on this page.